Terms of Service

By accessing or using The Space Before Help ("Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Service. We may update these terms from time to time, and your continued use constitutes acceptance of any changes.

You must be at least 13 years old to use this Service. If you are between 13 and 18, you may use the Service with parental or guardian consent. By using the Service, you represent that you meet these eligibility requirements.

The Space Before Help provides anonymous peer support through text-based conversations with trained listeners. Our Service is not a substitute for professional mental health treatment, crisis intervention, or emergency services. We provide peer support — not therapy, counseling, or medical advice.

You may create an account using an anonymous username. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You agree to notify us immediately of any unauthorized use.

You agree to use the Service only for lawful purposes and in accordance with our Community Guidelines. You may not use the Service to: harass, abuse, or harm others; impersonate any person or entity; share illegal content; attempt to breach security; use automated systems without permission; or interfere with others' use of the Service.

Our listeners are trained peer supporters, not licensed mental health professionals. They provide empathetic listening and support but cannot diagnose conditions, prescribe treatments, or provide professional advice. In crisis situations, listeners will direct you to appropriate emergency resources.

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to our data practices as described in the Privacy Policy.

The Service and its original content, features, and functionality are owned by The Space Before Help and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works without our express permission.

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DO NOT GUARANTEE THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE. WE ARE NOT RESPONSIBLE FOR THE CONTENT OR ACTIONS OF LISTENERS OR OTHER USERS. USE OF THE SERVICE IS AT YOUR OWN RISK.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SPACE BEFORE HELP SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE.

We may terminate or suspend your account at any time for violations of these Terms or our Community Guidelines. You may delete your account at any time through your account settings. Upon termination, your right to use the Service ceases immediately.

These Terms shall be governed by the laws of the State of Delaware, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Delaware, and you consent to personal jurisdiction in such courts.