Privacy Policy
Your privacy is fundamental to our mission. Here's exactly how we protect it.
Anonymous by Default
No real names required. You control what you share.
End-to-End Encrypted
Your conversations are encrypted and private.
Never Sold
We never sell your data. Ever.
Easy Deletion
Delete your account and data anytime.
Last Updated: January 2026 | Effective Date: January 2026
Information We Collect
Information You Provide
- Anonymous username (you choose this — no real name required)
- Email address (optional, for account recovery only)
- Messages exchanged with listeners (encrypted)
- Feedback and survey responses (optional)
Information Collected Automatically
- Device type and browser (for compatibility)
- General location (country level only, for language/timezone)
- Usage patterns (anonymized, to improve service)
Information We Never Collect
- Real names (unless you choose to share)
- Physical addresses
- Government IDs
- Financial information (payments handled by secure third-party)
- Precise location data
How We Use Your Information
- Providing and improving our peer support service
- Matching you with appropriate listeners
- Sending service-related notifications (if you opt in)
- Ensuring platform safety and enforcing guidelines
- Analyzing anonymized data to improve our service
- Complying with legal obligations
How We Protect Your Data
- End-to-end encryption for all conversations
- Data encrypted at rest and in transit (AES-256)
- Regular security audits and penetration testing
- Strict access controls (minimal employee access)
- Secure, SOC 2 compliant cloud infrastructure
- Regular backups with encryption
When We Share Your Data
We may share data only in these limited circumstances:
- With your explicit consent
- With service providers who help us operate (bound by confidentiality)
- When required by law (e.g., court order)
- In anonymized, aggregated form for research
- To protect safety in imminent danger situations
We never:
- Sell your personal data
- Share data with advertisers
- Use your conversations to train AI models
- Share identifying information with employers or insurers
Your Rights
You have the right to:
- Access your data — request a copy of what we have
- Delete your data — request complete account deletion
- Correct your data — update any inaccurate information
- Export your data — receive your data in a portable format
- Opt out — of any non-essential data collection
- Withdraw consent — at any time, for any reason
Data Retention
- Active accounts: Data retained while account is active
- Deleted accounts: Data permanently deleted within 30 days
- Conversation logs: Auto-deleted after 90 days (configurable)
- Anonymized analytics: May be retained indefinitely
- Legal holds: Data may be retained longer if legally required
Special Circumstances
Crisis Situations
If we believe there is an imminent risk to your life or someone else's, we may share limited information with emergency services. We will always try to work with you first and inform you if this happens.
Legal Requirements
We may be required to disclose information in response to valid legal requests (e.g., court orders). We will notify you unless legally prohibited and will always fight overbroad requests.
Children's Privacy
Our service is not intended for children under 13. We do not knowingly collect data from children. If we discover we have, we will delete it immediately.
Questions About Your Privacy?
We're committed to transparency. If you have any questions about this policy or your data, we're here to help.